> Kit 4 · Train the AI, Check the AI · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

Support agents run the 4-rung Verify check before sending any AI-drafted customer reply, on every send, without a supervisor prompt.

## What people do instead

Agents send AI drafts after a glance; hallucinated details reach customers because checking feels like extra work, not part of the work.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Spot the risk hotspots in a draft before editing** | 3-of-5 hotspots found, safe decoys left unflagged | Scene A-B hotspot hunt |
| 2 | **Run the Verify ladder on flagged lines** | four checks executed in order: source, fact, tone, commitment | Scene C Verify ladder |
| 3 | **Make the send decision and own its consequence** | send / edit-and-send / reject decision with customer outcome | Scene D branching send |

## What this training will not do

It will not ban AI drafts or teach prompt-writing — the deliverable is the moment-of-send check, nothing upstream.

## How the artifact scores the actions

Debrief scores hotspot discrimination (not volume), ladder completion, and the send decision — naming the check as the habit.