> Kit 11 · Checkout Zero · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

First-month cashier quits reduced by making the dignity-speed link explicit: calm pace wins both, evidenced in shift-lead debriefs.

## What people do instead

New cashiers panic under queue pressure, cut dignity moments, burn out and quit — early attrition reads as 'stress' but is a trainable pattern.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Hold the dignified exchange under queue pressure** | greeting/acknowledgment kept even with 5+ in queue | register sim |
| 2 | **Separate speed panic from actual speed** | calm pacing beats rushed errors on the clock | pacing mechanic |
| 3 | **Name the trust consequence of a cut corner** | feedback names what the customer experienced | moment feedback |

## What this training will not do

It will not teach register operation or store policy — the trained unit is the moment under pressure, not the till.

## How the artifact scores the actions

Debrief scores dignity and speed as separate tracks and proves their alignment (or trade) per moment.