feedback-sticks · deliverable

Workshop Design Brief — "Feedback That Sticks"

Fictional client: Helios Facilities Group (1,100 employees; 80 team leads; post-restructure engagement survey shows feedback-quality as the #1 development ask)

Designed by: I Wayan Usada — Learning & Development

Format: 90-minute live workshop (max 14 participants) + pre/post digital touches

Portfolio purpose: demonstrates adult-workshop craft — the gap between "module builder" and "room leader" that educator-PD roles (TU Delft-type) and learning consultancies (Précon-type) screen for.

1. Needs signal → learning objective

Survey verbatims clustered into one pattern: "I give feedback; nothing changes." Exit-interview data shows Departing-employee mention of "no honest conversations" doubled YoY. Team leads aren't avoiding feedback — they're delivering it in a form that triggers defensiveness.

Terminal objective:

By end of workshop, every participant delivers one complete feedback conversation (role-played) using the SBI-C structure (Situation–Behavior–Impact–Commitment), scoring ≥4/5 on the peer observation rubric.

Enabling objectives:

Distinguish observation from interpretation in behavioral language (cognitive)
Reframe judgment phrases into specific, timely, behavior-anchored statements (skill)
Handle two defensive reactions (deflection, counter-attack) with prepared moves (skill)
Commit to one real conversation within 5 working days (transfer device)

2. Design decisions & rationale (the thinking evaluators look for)

Decision	Why
90 min, not half-day	Leads' calendars; respect beats thoroughness. Depth via pre-work, not seat-time.
Pre-work: 5-min video + 1 reflection prompt	Frees 20 min of workshop time; primes emotional readiness
Role-play with observers + rubric, not demo-then-discuss	Behavior practice is the only way the objective moves; observers learn as much as players
"Real conversation" commitment card, walked to calendar before leaving	Kirkpatrick L3 device — the transfer moment happens in the room
Volunteer-first pairing, opt-out clause	Feedback practice on demand is coercion; psychological safety is a design requirement
No slides in first 30 min	Content-light opening keeps attention on the skill, not the deck

3. Flow at a glance (detail in facilitator guide)

Segment	Time	Method
Landing + norms	5'	Frame: practice space, not performance space
Interpretation vs observation warm-up	10'	Card-sort pairs exercise
SBI-C structure teach-back	15'	Micro-lecture + participant rephrase drill
Round 1 role-plays (triads)	25'	Doer / receiver / observer rotate; rubric-scored
Defensive-moves clinic	15'	Two scripted hard moments, whole-group practice
Round 2 role-plays (improved)	12'	Same triads, new scenario; measure delta
Commitment + calendar walk	8'	Card completion → phone out → schedule it

4. Success measures (detail in evaluation plan)

L1: ≥80% "worth my time" exit poll
L2: rubric delta between Round 1 and Round 2 (target +1.0 avg)
L3: 70% of commitment-card conversations held within 10 working days (lead self-report + skip-level pulse)

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