> Kit 3 · Feedback That Sticks · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

80 team leads hold a structured SBI-C feedback conversation within 5 working days of the workshop, evidenced by the commitment card.

## What people do instead

Post-restructure leads delay or dilute feedback; conversations drift into personality judgments instead of behavior.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Describe the situation and behavior before the impact** | SBI order kept in the role-play opener | round 1 role-play |
| 2 | **Name the impact without inferring intent** | impact sentence stays observational | round 1-2 scoring |
| 3 | **Close with a two-way commitment** | commitment card has a named behavior and a date | commitment card |

## What this training will not do

It will not teach HR process or performance-review mechanics — this is the conversation craft, not the form.

## How the artifact scores the actions

Observer rubric scores SBI-C behaviors per round; the debrief reads the two rounds side by side as evidence, not verdicts.