> Kit 22 · Four Rooms · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

Student advisors complete first conversations with the full referral sequence — join, listen, refer, check-back — scored at sequence level in shadowing prep.

## What people do instead

Advisors advice-splash: they help too fast, too far, out of scope — kind intentions create risk and missed referrals.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Join before helping** | opening reply reflects the student's move | room forks |
| 2 | **Choose the service-fitted referral, not the easy one** | dial set to the correct service with check-back | referral dial |
| 3 | **Keep advice inside safe scope** | advice-splash replies recognized and avoided | all rooms |

## What this training will not do

It will not train counseling content — the unit is the conversation sequence and the scope boundary, not the topic.

## How the artifact scores the actions

Debrief scores sequences, names the safe-scope rule per room, and contrasts splash with join on the same moment.