Every student at the desk opens with one problem and is really carrying another. Pick the reply, then set the follow-up dial. The drill scores the whole sequence — join → refer → follow up — because a correct service reached through a closed door helps nobody.
Noorderlicht University and its services are fictional composites for training purposes — these are distressed-but-safe study situations, not crisis simulations; real conversations belong to real student advisors · runs fully offline · drafted with AI assistance and fully rewritten, fact-checked and owned by a human.