> Kit 16 · Friday Rush · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

Week-one kitchen retention improves: new staff protect service control under real pressure, evidenced by head-chef debrief scores.

## What people do instead

New kitchen staff quit in week one — not from the work, but from unhandled moments: allergen near-misses, blunt corrections, closing chaos.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Protect the allergen protocol under ticket pressure** | allergen check performed despite the rush | allergen moment |
| 2 | **Absorb blunt corrections without losing the task** | correction taken, task completed | correction moment |
| 3 | **Close the station to discipline, not to leave** | closing steps done in order under fatigue | closing moment |

## What this training will not do

It will not sanitize the kitchen or teach recipes — the weather stays real; the trained unit is control vs comfort.

## How the artifact scores the actions

Debrief scores one lens across four moments and names the control habit the week needs.