> Kit 8 · Gallery Hours · deliverable · designed and built by Wayne — instructional design portfolio

## The goal

New docents join the visitor's move in >=70% of scored live interactions (education-staff observation), not deliver canned content.

## What people do instead

Docent training produces content delivery; visitors ask questions and get lectures — the joining behavior was never trained.

## The actions that close the gap

| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | **Read the visitor's move before responding** | archetype identified from the visitor's opening | conversation forks |
| 2 | **Choose the joining move over the correct-content move** | join selected even when the alternative is factually rich | three-move forks |
| 3 | **Name the principle in debrief** | behavioral principle recalled, not just ranking | debrief |

## What this training will not do

It will not teach art history — every distractor is content-accurate; the trained unit is posture, not knowledge.

## How the artifact scores the actions

Debrief scores posture per interaction and contrasts the plausible and joining moves on the same moment.