Kit 11 · Checkout Zero · deliverable · designed and built by I Wayan Usada — instructional design portfolio
First-month cashier quits reduced by making the dignity-speed link explicit: calm pace wins both, evidenced in shift-lead debriefs.
New cashiers panic under queue pressure, cut dignity moments, burn out and quit — early attrition reads as 'stress' but is a trainable pattern.
| # | Behavior | What it looks like | Where the artifact trains it |
|---|---|---|---|
| 1 | Hold the dignified exchange under queue pressure | greeting/acknowledgment kept even with 5+ in queue | register sim |
| 2 | Separate speed panic from actual speed | calm pacing beats rushed errors on the clock | pacing mechanic |
| 3 | Name the trust consequence of a cut corner | feedback names what the customer experienced | moment feedback |
It will not teach register operation or store policy — the trained unit is the moment under pressure, not the till.
Debrief scores dignity and speed as separate tracks and proves their alignment (or trade) per moment.
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