four-rooms · deliverable

Action Map — Four Rooms

Kit 22 · Four Rooms · deliverable · designed and built by I Wayan Usada — instructional design portfolio

The goal

Student advisors complete first conversations with the full referral sequence — join, listen, refer, check-back — scored at sequence level in shadowing prep.

What people do instead

Advisors advice-splash: they help too fast, too far, out of scope — kind intentions create risk and missed referrals.

The actions that close the gap

#	Behavior	What it looks like	Where the artifact trains it
1	Join before helping	opening reply reflects the student's move	room forks
2	Choose the service-fitted referral, not the easy one	dial set to the correct service with check-back	referral dial
3	Keep advice inside safe scope	advice-splash replies recognized and avoided	all rooms

What this training will not do

It will not train counseling content — the unit is the conversation sequence and the scope boundary, not the topic.

How the artifact scores the actions

Debrief scores sequences, names the safe-scope rule per room, and contrasts splash with join on the same moment.

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