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friday-rush · deliverable

Action Map — Friday Rush

Kit 16 · Friday Rush · deliverable · designed and built by I Wayan Usada — instructional design portfolio

The goal

Week-one kitchen retention improves: new staff protect service control under real pressure, evidenced by head-chef debrief scores.

What people do instead

New kitchen staff quit in week one — not from the work, but from unhandled moments: allergen near-misses, blunt corrections, closing chaos.

The actions that close the gap

#BehaviorWhat it looks likeWhere the artifact trains it
1Protect the allergen protocol under ticket pressureallergen check performed despite the rushallergen moment
2Absorb blunt corrections without losing the taskcorrection taken, task completedcorrection moment
3Close the station to discipline, not to leaveclosing steps done in order under fatigueclosing moment

What this training will not do

It will not sanitize the kitchen or teach recipes — the weather stays real; the trained unit is control vs comfort.

How the artifact scores the actions

Debrief scores one lens across four moments and names the control habit the week needs.

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