← Back to gallery-hours case
gallery-hours · deliverable

Action Map — Gallery Hours

Kit 8 · Gallery Hours · deliverable · designed and built by I Wayan Usada — instructional design portfolio

The goal

New docents join the visitor's move in >=70% of scored live interactions (education-staff observation), not deliver canned content.

What people do instead

Docent training produces content delivery; visitors ask questions and get lectures — the joining behavior was never trained.

The actions that close the gap

#BehaviorWhat it looks likeWhere the artifact trains it
1Read the visitor's move before respondingarchetype identified from the visitor's openingconversation forks
2Choose the joining move over the correct-content movejoin selected even when the alternative is factually richthree-move forks
3Name the principle in debriefbehavioral principle recalled, not just rankingdebrief

What this training will not do

It will not teach art history — every distractor is content-accurate; the trained unit is posture, not knowledge.

How the artifact scores the actions

Debrief scores posture per interaction and contrasts the plausible and joining moves on the same moment.

Prefer the source? Download the raw markdown.