All work.
27 case studies, each built end-to-end — needs analysis, proposal, playable build, and pre-committed evaluation.
One theme per discipline. Clients and data are fictional composites, built to demonstrate craft against real market demand — see the capability map for hiring managers.
Cold-Chain Goods-In: Decision Training for Dock Receivers
Designer depth: 21 dock decisions with consequence feedback, four-gate routine, randomized 7-of-8 certification bank, pre-committed Kirkpatrick targets. The full artifact trail is open — including the visual-design chapter.
Scenario-based learning · Certification & assessment
Open the caseLaunch-Day Enablement: Support, Sales and 60+ Partners
The speed story: launching a flagship feature to Support, Sales and 60+ partner orgs in one release week — searchable KB with gap radar, agent decision-tree widget, interactive in-app tour, adoption KPI dashboard.
Enablement · Knowledge management
Open the caseFeedback Conversations: Run-Sheet, Role-Play, Rubric
The room-leadership story: minute-level run-sheet with recovery lines, live role-plays scored on a digital rubric, Round1→Round2 delta as the learning evidence — plus a playable Three.js facilitation simulator of the delivery layer. Deliberately modest L4 claims.
Facilitation design · Behavior change
Open the caseAI-Assisted Customer Email: Verify Before You Send
The literacy story: wrong-draft reveal → 3-of-5 risk hotspot hunt → 4-rung Verify ladder → branching send decision with the customer-consequence email, plus team guidelines where every rule cites the failure it prevents.
AI in L&D · Scenario-based learning
Open the caseNew-Hire Onboarding Program: Days to Solo, 41 → 26
The TTP story: one metric (days to solo quality parity, 41 → 26) as the spine, five failure modes from exit data pinned to risk moments, Kit 1's module reused as a named component, pre-committed intervention triggers.
Program design · Learning measurement
Open the caseAI Adoption Program: From Curious to Governed Weekly Use
The adoption story: 300 desk workers moving from AI-curious to governed weekly use in 60 days — three personas with real task math, an interactive prompt-pattern trainer, manager enablement, GDPR-aware guardrails.
AI enablement · Behavior change
Open the casePharmacy Double-Check Training: Errors vs Over-Flags
Write your double-check like a real annotation and get scored on catches, misses AND over-flags — because paranoia is also an audit failure. Seeded error families vs clean lines teach discrimination, not panic.
Assessment design · Scenario-based learning
Open the caseDocent Conversation Training: Four Visitor Types
Four visitors, three docent moves each — scored on whether you JOIN the visitor's move (curiosity, expertise, project, grief) or manage them. The grieving visitor is the emotional center of gravity.
Scenario-based learning · Facilitation practice
Open the caseWind-Turbine Alarm Calls: Restart or Hold?
A SCADA-style HUD, four alarm patterns, and a production manager pushing for megawatts. Every safe answer has a price tag — the simulator scores your decision PATTERN, not your luck.
Simulation training · Decision assessment
Open the caseFinance Judgment: The Rule-Adjacent Moments
Four memos, each with a professional wrong answer no rule names — revenue timing, accrual rounding, conflict disclosure, a CFO's forecast. The sign-plus-annotate trap is the central lesson.
Scenario-based learning · Judgment assessment
Open the caseWeek-One Cashier Training: Dignity Under Queue Pressure
Four customers, a visible queue, and dignity scored separately from speed — because week-one churn is a dignity event, not a skills event. The declined-pin scene is the drill's quiet center.
Scenario-based learning · Frontline onboarding
Open the caseDifferentiation Practice: Diagnose the Barrier First
One teaching day, four forks: early-finisher, misconception, dyslexia access, failed-test face. Scored on one question — did you diagnose the barrier, or just add a task? Peer tutoring as a wrong answer included.
Differentiation · Scenario-based learning
Open the casePhishing Recognition Drill: Report, Trust, or Delete
Three attack families and ONE deliberately genuine colleague email — because reflex-reporting burns trust too. Friday 16:47 taught as attack strategy, not flavor. Domain read right-to-left.
Security awareness · Scenario-based learning
Open the caseCabin-Crew Briefings: Rebuild the Sequence in SOP Order
Rebuild the pre-flight briefing in SOP sequence and get feedback at the exact break-point — explaining both your item and the right one. Service is the flex block; safety never is.
Procedural training · Sequence assessment
Open the caseDementia Communication: Join Her Reality
Four moments, no winning moves — only responses that join her reality or abandon it. Truth-as-wall taught as the anti-pattern; the gentlest lie scored mid and discussed honestly.
Scenario-based learning · NL/EN delivery
Open the caseKitchen Service Decisions: Allergens Under Pressure
Friday service on garnish with a live ticket counter: the celiac call mid-shout, the harsh correction hiding an allergen question, the 9-minute pancake, the closing list. Tone kept real on purpose.
Scenario-based learning · Frontline onboarding
Open the caseE-Learning Scene Budgeting: Teach or Decorate?
Three module briefs under an effort budget: every scene you place is scored on one lens — does the interaction teach, or just decorate? Click-next costs nothing. That is the trap.
E-learning design · Interaction quality
Open the caseVetting Adjudication: Weight the Pattern, Not the Story
Twelve documents, one vivid disclosure, one quiet pattern of omissions. Tag PATTERN / ISOLATED / CONTEXT and commit to a verdict — scored on the weight distribution, not the outcome.
Assessment design · Scenario-based learning
Open the caseL&D Operations Triage: Solve, Escalate, Document
Monday 08:40, eight emails, three lanes: SOLVE, ESCALATE, DOCUMENT — with SOP-cited feedback, a rush flag that never penalizes, and named debriefs for hero mode and escalitis.
Operations training · Scenario-based learning
Open the caseLearning Analytics: Diagnose Before You Prescribe
Three cohorts, one manager declaring the training useless. Diagnose the real signal before prescribing — interventions stay locked until you do. Completion is exposure; deltas are learning.
Learning analytics · Evaluation (Kirkpatrick)
Open the caseImplementation Governance: Compliance vs Custodianship
Four factions, four quarters, six moves: spend willingness to build ownership. Mandates buy compliance, co-owning builds custodians — and HANDOVER unlocks at Q4, on purpose.
Change & adoption · Program design
Open the caseStudent Wellbeing Conversations: Join, Refer, Follow Up
Every student opens with the thing under the thing. Join, then refer, then follow up — the drill scores the whole sequence, because a correct service behind a closed door helps nobody.
Scenario-based learning · Referral protocols
Open the caseWellbeing Signal Triage: Diagnose Before the Fix
Nine signals, three root causes, two interventions. The Monday curve is evidence; the yoga programme scores zero. Built to punish wellbeing-washing, with named debrief entries for it.
Learning analytics · Evaluation
Open the caseAI Rostering: Accept, Edit, Override — and Log Why
Four weeks of AI roster proposals at 94% occupancy — one hidden flaw each. Accept, edit or override, and log a reason: the debrief audits your reasons, not your choices.
AI in operations · Human-in-the-loop design
Open the caseAsync Process Handover: Built for the 22:00 Reader
Ten process elements, a clarity budget, and a colleague who cannot ask you anything. The Friday-night test runs your document at 22:00 and itemizes every guess it produces.
Knowledge management · Documentation design
Open the caseExecutive Briefing: Twelve Data Cards, One Decision
Twelve data cards, five slots, one claim, one visible trade-off. The mechanism triad hides in the data — waitlist, utilization, seasonality — and the brief is a decision, not a report.
Data storytelling · Decision training
Open the caseCraft-Dairy Process Training: Expert Interview to Floor-Ready Kit
The translator story: a founder’s tacit craft becomes a traceable kit — expert-interview capture, a four-gate CCP micro-module, and a print-first enablement pack, every artifact citing the passage it came from.
SME capture & interview design · Enablement pack
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